How do I deactivate or transfer a license to a new computer for end of life versions of ChemDraw and ChemOffice (version 17 or later)?

The first step to transfer a license is to remove it from the computer that will not be used any more. With the release of version 17, PerkinElmer incorporated the option to de-activate the license from within the software.

Windows:

1. Open ChemDraw on the old computer.

2. Go to Help Activate ChemDraw.

3. The information should be filled out automatically, including the activation code. Just click the De-activate button and wait a couple of seconds for the license to be released.

Mac:

1. Open ChemDraw on the old computer.

2. Go to the ChemDraw menu and click Activate ChemDraw.

3. The information should be filled out automatically, including the activation code. Just click the De-activate button and wait a couple of seconds for the license to be released.

Once you receive the confirmation, you can proceed to install and activate the software using the same code on the new computer.

If your version of ChemDraw is no longer supported and you do not have access to your old computer, you can follow these steps:

Find the supported versions of ChemDraw here.

ONLY FOLLOW THIS PROCEDURE IF YOU ARE SURE THAT YOU WILL NOT INSTALL CHEMDRAW ON THE OLD COMPUTER AGAIN

1. Login to the ChemDraw Download Portal ( https://perkinelmerinformatics.flexnetoperations.com/ )

2. Go to Devices and search for your old host ID.  You can click on each host ID to confirm the email address found is your email address. Note: Multiple devices will be listed if there are other licenses in the same account, for example licenses for the same company.

3.  Click the Action Menu and select Return Device.

4.  Click the Confirm button to deactivate the software on the device id listed here.