Entitlement to Support, Maintenance, Activations, Codes, and Downloads

A customer purchasing maintenance is entitled to receive technical support, updates, activations, codes, and/or access to download the product for which such maintenance was purchased for so long as such product (or product version) has not reached its End-of-Life (EOL).  Once the product (or product version)  reaches End-of-Life, technical support, updates, activations, codes, or access to the download such product (or product version) will no longer be provided, even if the licensing model purchased by a customer permits such customer to continue to license and/or use the product past the product’s End-of-Life date ( for example, as with a perpetual license). Customer may receive notifications of decisions affecting a product’s life cycle by subscribing here.   More information on PerkinElmer Informatics’ Product Life Cycle guidelines can be found here.