Support and Maintenance Plans

An annual Support and Maintenance Plan (SMP) provides you with one year of application support, general corrective software updates for versions of the software product you initially licensed during the term, and new feature-enhanced future versions of the software product you initially licensed during the term. Below is a brief description of Support Plans that we offer:

Standard Support:

• One year of application support
• General corrective software updates for versions of the software product you initially licensed during the term
• New feature-enhanced future versions of the software product you initially licensed during the term

For more details, please see attached document below

Enterprise Health Check:

• Designed for E-Notebook and ChemBioOffice Enterprise
• PerkinElmer provides tools to analyze backend system health, gathers data, and makes recommendations
• Prevents future system health problems

For more details, please see attached document below