Date Posted: 2020-01-17
Product: ChemBioOffice Enterprise
Product: ChemBioOffice Enterprise
Problem:
We started to have problems with reports creation from Inventory. Error appears and report is not created. What can be done?
Solution:
Solution:
There is a reporting service that should be running on the Application server. You should go there and check if it's still running. If it's stuck for some reason , try to restart it:-
1. Check if RPT services are running ( Start-> Services-> find RPT services). If no - right-click and Start them.
- Report.exe": it should be already started so you can see ReportServer pop-up and it's status.
- You can check there if any report creation is running in the moment by the following:
- "Reports" folder: you can check content and have an idea when the last time report was created.
- "Reportqueue.mdb" -if you open it, you would find the whole list of requests sent to reportserver and status/warnings if there are related to it. 3. If you see there is long time no new reports created, there is one in progress in ReportServer pop-up, then you might need to click "Stop" in ReportServer (p.2.1) or restart RPT services (p.1)
2. Go to C:\Inetpub\wwwroot\ChemOffice\WebServer_Source\sfserverasp\RPT
If you still need assistance, contact support at informatics.support@perkinelmer.com
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