We started to have problems with reports creation from Inventory. Error appears and report is not created. What can be done?

We started to have problems with reports creation from Inventory. Error appears and report is not created. What can be done?

Solution:

There is a reporting service that should be running on the Application server. You should go there and check if it's still running. If it's stuck for some reason , try to restart it:

1. Check if RPT services are running ( Start-> Services-> find RPT services). If no - right-click and Start them.
2. Go to C:\Inetpub\wwwroot\ChemOffice\WebServer_Source\sfserverasp\RPT
1. Report.exe": it should be already started so you can see ReportServer pop-up and it's status.
1. You can check there if any report creation is running in the moment by the following:
• "Reports" folder: you can check content and have an idea when the last time report was created.
• "Reportqueue.mdb" -if you open it, you would find the whole list of requests sent to reportserver and status/warnings if there are related to it.
3. If you see there is long time no new reports created, there is one in progress in ReportServer pop-up, then you might need to click "Stop" in ReportServer (p.2.1) or restart RPT services (p.1)

If you still need assistance, contact support  at informatics.support@perkinelmer.com