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Do you support CBOE\ELN in a Citrix environment?

Rich Talbot
Date Posted: 2012-11-12
Product: ChemBioOffice Enterprise

Problem:

Do you support CBOE\ELN in a Citrix environment?


Solution:

PerkinElmer Informatics will provide commercially reasonable efforts to support PerkinElmer E-Notebook in a Citrix environment. PerkinElmer Informatics does not validate products in Citrix environments and may request customers to include a Citrix subject matter expert in troubleshooting a particular issue. If such efforts do not isolate the problem, PerkinElmer may request that customers replicate the issue on a physical machine outside of the Citrix environment to proceed with the investigation.

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