Date Posted: 2012-11-12
Product: ChemBioOffice Enterprise
Product: ChemBioOffice Enterprise
Problem:
Do you support CBOE\ELN in a Citrix environment?
Solution:
PerkinElmer Informatics will provide commercially reasonable efforts to
support PerkinElmer E-Notebook in a Citrix environment. PerkinElmer
Informatics does not validate products in Citrix environments and may
request customers to include a Citrix subject matter expert in
troubleshooting a particular issue. If such efforts do not isolate the
problem, PerkinElmer may request that customers replicate the issue on
a physical machine outside of the Citrix environment to proceed with
the investigation.
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