Product: ChemBioOffice Enterprise
Application server will randomly display warning “IIS Worker Process encountered a problem and needed to close”
Application: ChemBioOffice Enterprise 10 Operating System: Windows Server 2003 Description: The application server will randomly display a warning with the following content: “IIS Worker Process encountered a problem and needed to close”. The data in the error report will contain the application name w3wp.exe and application version 6.0.3790.3959 in the error signature box. Cause: ? Microsoft Hotfix 908521 is installed. ? Microsoft Security update 933729 is installed. ? The remote procedure call (RPC) over HTTP proxy networking component is enabled. Solution: ? Customers in using Windows Server 2003 SP1: Apply the Microsoft Hotfix described in Knowledge Base Article 917781 (http://support.microsoft.com/kb/917781/en-us). ? Customers with Windows Server 2003 SP2: There is no Hotfix available from Microsoft at the time for this issue, not are there any plans for a service pack update (http://windows.microsoft.com/en-us/windows/products/lifecycle).