How do I activate my software (version 16 and earlier)?
Once you fill in your name and a valid serial number, the “Activate Later”, “Activate over the Internet” and “Activate by Phone/Fax/Email” buttons will go from grayed out to active. If for some reason, you choose not to Activate now, you can choose the Activate Later button and the installation will continue. However, each time you launch one of the programs installed, you will see this prompt, which means entering your name and serial number each time.
If you are connected to the Internet, and have no firewalls running, you can choose the “Activate over Internet” button. If you have any problems with Activate over Internet, use the Activate by Phone/Fax/Email instead.
Clicking on Activate by Phone/Fax/Email will cause a web page to appear that looks like:
Please note that if you have Windows XP SP2 installed, the buttons on this page will not work until you click on the new Internet Explorer Information bar and choose “Allow Blocked Content”:
Activate Online is really the same as the “Activate over Internet” button on the previous screen. You can try it again, but most likely you will need to use either the “Activate by Email” or “Activate by Phone/Fax” button. If you are connected to the Internet, but are having problems using the “Online” option, use the “Activate by Email” button. Clicking the “Email” button will open up a web page that directs you to email the contents of the page to email@example.com after filling in any blank fields:
Please be sure to include all of the information in the page above from “Serial Number” down to “Email Address” in the email you send to the “activate” address. Your information will be processed, and a return email will be sent to you that includes your Activation Code.
The form is very similar for the “Phone/Fax” option:
Fill in the information requested on this form. Print out the form, and then either call the number listed on this page or fax it to the fax listed. Once the information is processed, and email will be sent to the address you provided with your Activation Code. Once you receive your Activation Code, you will go back to the first screen and type your Activation code in the space provided and then click on the “Activate” button just underneath the field where you typed the Activation code. Once activated, the installation will continue.