Product: ChemOffice Desktop
Unable to Sign and Close Experiment in Enotebook Workgroup, error: error creating rendition for E-Signatures: while rendering, there is no folder named "Document Settings" in in rendering folder "Rendering Folder" Microsoft SQL Server 2008 R2 issue.
If the rendering folder is not complete in the ELNAdmin Configuration folder you will receive the error above, please try the following to resolve this problem:
Login to Enotebook using an Administrator account
- Click on the View Menu >> Go To >> Browse All.
- Expand the ELNAdmin folder -> User Configuration -> Rendering Folder
- Right-click the Rendering Folder and select the option to Import...
- Import the following files, one by one:
* Document Settings.XML
* Page Section Types.XML
-----Please right-click on each file and select the option to "Save Link As.."------
Retest the problem, if the issue persist please contact Cambridgesoft Support so we can check your E-Signatures database (CS_LTA) and the CS_LTA_USER security and login properties in your server.