I am moving a lot of data in ELN (large collection nesting multi-level sub-collections, etc.) and get a Timeout:“Sorry, an error occurred on the business tier: The request channel timed out while waiting for a reply after 00:09:59.99. Increase the timeout

I am moving a lot of data in ELN (large collection nesting multi-level sub-collections, etc.) and get a Timeout:

“Sorry, an error occurred on the business tier: The request channel timed out while waiting for a reply after 00:09:59.99. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout”

How can I change it?

In order to change this timeout, you needs to request the following from your IT Team:
1. Try this on Test server first, and apply changes to Production server only after confirming that this works on Test
2. Ask your users to log off PKI applications, or do that during non-business hours
3. Go to Application server
4. Open C:\Program Files\CambridgeSoft\E-Notebook\Web.config file
5. In the clause <bindings> <basicHttpBinding> alter sendTimeout value, in minutes:
…
<bindings>
<basicHttpBinding>
<binding name="LargeSettings" maxBufferSize="2147483647" maxBufferPoolSize="2147483647" maxReceivedMessageSize="2147483647" openTimeout="00:10:00" closeTimeout="00:10:00" sendTimeout="00:10:00" receiveTimeout="00:10:00">
…
Standard timeout is 10 minutes – please do not increase in without good reason, and don’t increase it more than to 30 minutes.
6. Save the changes
7. Perform IIS reset


Note: If you still need assistance, contact support at informatics.support@perkinelmer.com