An E-Notebook User trying to open an Excel datasheet gets error: 'Sorry, already exists. (Exception from HRESULT: 0x80030050 (STG_E_FILEALREADYEXISTS))'Applicable Version: E-Notebook 12.1.x

October 08, 2021 23:09

Date Posted: 2020-01-10
Product: E-Notebook Enterprise

Problem:

An E-Notebook User trying to open an Excel datasheet gets error: 'Sorry, already exists. (Exception from HRESULT: 0x80030050 (STG_E_FILEALREADYEXISTS))' Applicable Version: E-Notebook 12.1.x

Solution:

1) Close E-Notebook 2) Delete contents in the temp folder 3) Restart the machine and login into E-Notebook should fix the issue. If you still need assistance, contact support at informatics.support@perkinelmer.com