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After restarting Client machine, the attachment file in closed experiment cannot be reviewed anymore

Rich Talbot
Date Posted: 2019-10-29
Product: E-Notebook Enterprise

Problem:

After restarting Client machine, the attachment file in closed experiment cannot be reviewed anymore


Solution:

The issue is reproducible only on an environment with Offline fuction, if the collection is synchronized with the Offline folder.

The following error message is shown:

--------------------------
Sorry, could not find file  'C:\Users\user01\AppData\Local\Temp\tmpF89C.pdf'
--------------------------


WORKAROUND:

Delete the ENOffline folder (e.g., "..\AppData\Local\PerkinElmer\E-Notebook\17.1\ENOffline") from the Client machine, and log in to Enotebook.

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