Product: E-Notebook Enterprise
I get the message "Sorry, Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host" when trying to get data from an external device (balances) to E-Notebook. How do I fix this?
This is a generic error message that occurs when the balance is running, but the service that you're trying to connect to on it (the balance) is not available. It has either stopped, crashed, or is busy with another request. This can be caused by anything ranging from network reliability or a firewall blocking the request after a specific duration or Transport layer security handshake failure between the machines. Please have your infrastructure team look for reliability issues on the connecting medium or on the device itself.