Date Posted: 2013-03-07
Product: E-Notebook Enterprise
Product: E-Notebook Enterprise
Problem:
I'm using ELN 11.0.4 patch 29. Recently, I started getting an error message every time I try to export to PDF/Word any Image sections. This is the error message:
Sorry, while rendering, while exporting the selected information: an error occurred while exporting image of section "Image" of chemistry experiment "Untitled Notebook-004": StartIndex cannot be less than zero. Parameter name: startIndex.
Solution:
This issue happens with PDF documents imported into Image sections. It is supported but it is prone to some rendering issues. Try the following:
1- Go to Start->Run and type %temp%. Click OK.
2- Delete all files (not folders) with "funny" extensions or no extension at all.
3- Login to ELN and try to export/print again
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