Error when Sign & Close in ELN 9.0.x

October 08, 2021 23:12

Date Posted: 2009-06-18
Product: E-Notebook Enterprise

Problem:

Solution:

PROBLEM:

User gets E-Notebook automation error when trying to Sign and Close (or Sign and Keep open) an experiment in ELN 9.0.x

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Error Choosing Command
Sorry, error creating rendition for E-Signatures:
--Automation error
The object invoked has disconnected from its clients.
OK
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SOLUTION:

Repair MS Office on the client machine that shows the error.

To repair MS Office as a whole use the Add/Remove Programs tool. You can either select the "click here for support information" option, or click on the "change" button and follow the steps until you can choose the repair option.
To repair each MS application separately. Open the application, e.g. MS Word, click on the "Help" button in the main menu at the top of the window, and select "Detect and Repair" option from the context menu.