Product: TIBCO Spotfire®
TIBCO Spotfire Web Player restarting frequently after Windows Updates.
The TIBCO Spotfire Web Player restarts multiple times a day. This is often seen after Windows Updates have been applied.
Symptoms of a Web Player restart are:
- The Web Player may be completely unavailable to users until the application has restarted.
- User sessions are terminated causing some users to see the error "The requested analysis is not loaded on the server. The analysis with id <analysis-id> is not found in session <session-id>. This may indicate that the server has been restarted." See KB: 39850 Web Player error: 'The requested analysis is not loaded on the server' for more details.
- Reports loaded in Scheduled Updates to be completely reloaded (unless file cache is enabled in Spotfire 7.0).
The only indication in the Spotfire.Dxp.Web.Log or the Spotfire.Dxp.Web.Log will be the log entry that indicates the Web Player has already shutdown and is starting up:
... INFO 2015-12-15 10:19:15,648 [4396, WorkThread 30, user WAT 6] Spotfire.Dxp.Web.WebApplicationThread - Invoke calling invocation method during a prompting operation. INFO 2015-12-15 10:19:39,610 [17600, 1, (null)] Spotfire.Dxp.Web.Forms.Global - Web application starting... INFO 2015-12-15 10:19:39,813 [17600, 1, (null)] Spotfire.Dxp.Web.SiteManager - Machine environment: Name=myTSWP, OS Version=Microsoft Windows NT 6.1.7601 Service Pack 1, Is 64 bit OS=True, Processor count=24, .NET version=4.0.30319.34209. ...
The following event will be seen in the Windows Application Events (Event Viewer > Windows Logs > Application). This is the most important symptom of this particular issue:
Log Name: Application Source: Application Error Date: 12/15/2015 10:19:16 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: myTSWP.myDomain.com Description: Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2 Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56259295 Exception code: 0xc0000374 Fault offset: 0x00000000000bffc2 Faulting process id: 0x3a38 Faulting application start time: 0x01d11eae596dc662 Faulting application path: c:\windows\system32\inetsrv\w3wp.exe Faulting module path: C:\windows\SYSTEM32\ntdll.dll Report Id: 44d7a4f2-8ab4-11e5-b6b3-005056b20a2d
The following Windows Application event may be seen earlier:
Log Name: Application Source: .NET Runtime Date: 12/15/2015 10:16:50 AM Event ID: 1026 Task Category: None Level: Error Keywords: Classic User: N/A Computer: myTSWP.myDomain.com Description: Application: w3wp.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException Stack: at System.Drawing.SafeNativeMethods+Gdip.GdipDrawString(System.Runtime.InteropServices.HandleRef, System.String, Int32, System.Runtime.InteropServices.HandleRef, System.Drawing.Internal.GPRECTF ByRef, System.Runtime.InteropServices.HandleRef, System.Runtime.InteropServices.HandleRef) ...
There is a known issue with Microsoft KB3097877, also called MS15-115, which has caused application crashes in numerous applications (not only TIBCO Spotfire Web Player). Microsoft has re-issued an update to the patch, which may resolve some of the earlier issues.
1). Confirm if KB3097877 (MS15-115) is installed on the Web Player server. To do this, consult with your Windows Administrator or run the following command from the command prompt (see KB: 42451 "How to capture all installed Windows updates and all installed programs with WMIC" for more details).