While trying to edit the embedded ChemDraw structures/objects in Word/PowerPoint (on a Windows machine), I got the following error. How do I address this problem? "The Server application, source file, or item can't be found, or returned an unknown error.

While trying to edit the embedded ChemDraw structures/objects in Word/PowerPoint (on a Windows machine), I got the following error. How do I address this problem?

"The Server application, source file, or item can't be found, or returned an unknown error. You may need to reinstall the server application"

It seems the automation between our product and the MS Office application has been affected due to the Windows or MS Office update. Reinstalling our product fixes this automation problem. Uninstall ChemDraw/ChemOffice components using Programs and Features from the Control panel.

Look to uninstall components like the following:
PerkinElmer ChemOffice 64-bit Support ….
PerkinElmer ChemOffice Suite ….
PerkinElmer ChemScript ….

Then reinstall the product and retest the problem.

If you are still experiencing issues, please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com/), to get additional workaround installation assistance from our Technical Support Team.