Product: ChemDraw
When the ChemDraw drawing box pops up, all that is displayed is a
red “x” error
There appears to be an issue with the ChemDraw plug-in needed to run this window
• Did you download the ChemDraw plug-in when prompted?.
If “no”, follow the directions to download ChemDraw.
If “yes”, proceed to the next step
• Did you install ChemDraw after downloading it? Part of this process would have you agreeing to the licensing agreement.
If “no”, locate the downloaded ChemDraw file on your computer. Click to open. Follow the install
instructions.
If “yes”, proceed to the next step
• Are you seeing a message at the top of this window alerting
you that the website wants to run the ChemDraw Add On?
If “yes”, click on this message and select “Run Add-on” from the pop up menu
If “no”, proceed to the next step
• If you are still having issues, there appears to be a problem
with your computer accepting the plug-in.
In 90% of the cases, if you remove the installed version, and re-install it
again it should fix the issue.
If you need assistance with Add/Removing Programs from your
computer, contact our Support team at
"informatics.support@perkinelmer.com"
Comments
0 comments
Article is closed for comments.