After upgrading to ChemDraw 8, structures containing atom labels with H's (such as OH or NH) were not recognized correctly by Accelrys' RS3 Excel product.

After upgrading to ChemDraw 8, structures containing atom labels with H's (such as OH or NH) were not recognized correctly by Accelrys' RS3 Excel product.

Accelrys is aware of this problem and has a fix for its RS3 users. Their fix requires ChemDraw 8.0.7. First, contact CambridgeSoft support for ChemDraw 8.0.7. Then, please contact Accelrys support for details:

North America

Telephone:
+1-800-756-4674 (toll free)
+1-858-799-5509
Fax:
+1-858-799-5102
Email:
support-us@accelrys.com

Europe

Telephone:
+44 845 741 3375 (local rate in UK)
+44 1223 228 822
Fax:
+44 1223 228 501
Email
support-eu@accelrys.com