Product: TIBCO Spotfire®
Installation or upgrade of the TIBCO Spotfire installed client fails with an "IOException at mscorlib: Access to the path '..' is denied" error
The installation or upgrade of the TIBCO Spotfire installed client fails with an "IOException at mscorlib: Access to the path '..' is denied" error, with a stack trace like:
Error message: The installation failed due to an unknown problem. See details for more information. IOException at mscorlib: Access to the path 'C:\Program Files (x86)\TIBCO\Spotfire Cloud\2.4.0\Modules\13e276e1-4ab3-4e66-ae46-9789c7259780' is denied. (HRESULT: 80070005) Stack Trace: at System.IO.Directory.InternalMove(String sourceDirName, String destDirName, Boolean checkHost) at Spotfire.Dxp.SetupLauncher.IOUtilities.MoveDirectory(String sourceDirName, String targetDirName) at Spotfire.Dxp.SetupLauncher.CabInstaller.PerformInstallation(IProgressable progressable, String sourceFolderPath, String targetFolderPath, IEnumerable`1 moduleFolders, String modulesInUsePath, String starterExePath, LogDelegate log) at Spotfire.Dxp.SetupLauncher.Program.PerformInstallation() at Spotfire.Dxp.SetupLauncher.InstallationProgressForm.<InstallationProgressForm_Shown>b__3(Object param0) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch()
1) "Run as Administrator"
If this is a fresh installation, then right-click on the Installer and select "Run As Administrator".
2) File/Folder Permissions
Ensure the user running the installation/upgrade has permissions to modify the files and folders referenced and used by the TIBCO Spotfire installed client
3) Security Applications
After validating the above points, if you still have issues with installation, please open a support case with TIBCO Support at https://support.tibco.com for further assistance.