"Activation limit reached" or "Activation ID copies exceeds available copies" error when trying to activate ChemDraw on a new computer.

Keywords: Activation limit reached, Activation ID copies exceeds available copies, 

Details: I am not able to connect to ChemDraw anymore, as the program is asking for the activation code. When I added it and clicked on Activate, I am getting the message: Number of activations has reached the limit.

The End User License Agreement for single and/or named user versions of the software states that you are allowed to install the software on one primary computer and one laptop or home computer, as long as the primary and secondary computers are not using the software simultaneously. Reinstalling the same software on the same computers numerous times will not take away activations. 

If you need to remove old devices to activate a new one, you can contact the Site Administrator of your organization. 

If you still have access to an old computer where the software was installed, please follow the steps here to transfer a license:

https://informatics-support.perkinelmer.com/hc/en-us/articles/4408232985364-How-do-I-transfer-a-ChemDraw-license-to-a-new-computer-version-17-or-later-

Given this information, if you believe you still require an additional activation, please contact Customer Service with your computer's Host ID ready.  

To find the Host ID of your device see the following example: