ChemDraw & ChemOffice+ Products
- ChemDraw crashes while trying to type an atom label on a structure, or text in the text box, or while trying to edit a text/atom label present in an old ChemDraw document. How do I address this problem?
- While launching the ChemDraw application, I get a dialog to locate the ChemDraw GUI folder. How do I address this problem?
- While launching Excel, I got a message "ROP' exploit prevented in Microsoft Excel." After this my ChemDraw for Excel add-in was not enabled. I am using Sophos Endpoint Agent. Is there any workaround for this issue?
- I didn't find the ChemDraw offline activation option in Flexnet Download Center. How can I activate ChemDraw on a machine which is not connected to the Internet?
- While opening the embedded word document in Word for Mac, the embedded ChemDraw structures have disappeared. Instead of ChemDraw structures, it shows {EMBED ChemDraw.Document.6.0}. How can I fix this issue?
- ChemOffice add-in (ChemDraw for Excel add-in) is not loading in my Microsoft Excel. How can I fix it?
Signals Notebook
- In Signals Notebook, when a user tries to add a location to inventory, they get an error. Inventory is properly activated, and user roles have been assigned. How can I solve this issue?
- Can I change the session timeout in Signals Notebook?
- What is MW,FM,EM and MF in Signals Notebook ?
- Can I add users with different domains in the same Signals Notebook tenant?
- Unable to delete the field in Batch compound
- Where can I find documentation on SSO (single sign-on) configuration for Signals Notebook?
E-Notebook & ChemBioOffice Enterprise
- Some dialog windows in ELN may be displayed incorrectly, e.g. don't show "OK" button, when display scaling differs from 100%
- After creating a new protocol definition, I am unable to see or use those Structure data views in the E-Notebook schema Database. what could be the issue?
- E-Notebook shows the following error when trying to print: Sorry, an error occurred in InitializeMasterData while loading the export template: Call was rejected by callee. (Exception from HRESULT: 0x80010001 (RPC_E_CALL_REJECTED))
- E-Notebook crashes to the desktop with an error containing the following text in the Windows Application Event Log: Faulting module name: ChemDrawCtlConst11.dll, version: xxx while clicking on any section that shows chemical structures
- Unable to access ELN even after the ELN and DB services are live, what else to investigate?
- When I drag and drop PDF file into my experiment, it is added as Captured ChemImage section instead of PDF section
Spotfire & Signals Spotfire Products
- Cannot start Spotfire client and getting error: System.UnauthorizedAccessException: Access to the path 'C:\path to\client\x.x.x\somefile.xxx' is denied
- It is not possible to reset the bootstrap password in the TIBCO Spotfire Server configuration tool.
- The following is the JS code that changes the color of the Header in the table visualization.
- If I schedule it to auto re-load at 9AM, does any user open the report see the new data refreshed at 9AM? Will the data be embedded in the DXP file? How does it impact the web user?
- In Edit --> Data Table Properties --> go to "Scheduled Updates" tab, it mentioned, "reload the following data for each user.". Could you explain what does this function means? In Edit -->
- if we can (or cannot) open *.sas7bdat files from Spotfire browser?
Columbus
- Why can I no longer log in to Columbus using my LDAP user credentials?
- Can I import standard microscopy data into Columbus?
- How do I query the current job queue limits?
- Is there a Helper compatible with MacOS 10.15 or greater?
- Why is the “Screen Name” list empty when attempting to submit a “Columbus Transfer” from within Harmony?
- Why do I see ''Error 500'' when attempting to login to the Columbus web UI and when I check the status of the Columbus services the Acc component is shown as ''WARNING''?