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ChemDraw 16 Unable to Paste into Word 2016 on Windows

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12 comments

  • The Customer

    I have been having similar problems pasting ChemDraw into powerpoint - the image on the slide is incomplete, as if the copy frame is misaligned, leading to the molecule only partially shown on the slide - does anyone have a solution to this?

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  • The Customer

    Which Windows operating system are you running? Windows 10 (TH3) or windows 7?

    try windows 7

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  • The Customer

    I too am having a similar problem. I reinstalled Windows 10 64 bit ver 1607 build 14393.693, ChemDraw 16.0.0.82 (86) and Office 2010 ver 14.0.7177.5000 (32 bit) last Friday. All are fully patched.

    Now, whenever I try to paste a ChemDraw structure into WORD or to edit a ChemDraw structure by rightclick, open from within WORD, or just single click on the ChemDraw object, WORD hangs. This happens irrespective of whetherChemDraw is open or not before clicking on the image in WORD.

    Any thoughts?

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  • The Customer

    "I have been having similar problems pasting ChemDraw into powerpoint - the image on the slide is incomplete, as if the copy frame is misaligned, leading to the molecule only partially shown on the slide - does anyone have a solution to this?"

    I have the same problem with ChemDraw 16 and Word 2012!

    Is there a workaround?

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  • The Customer

    OK, I found a fix:

    The problem is Windows 10's high DPI scaling which must be disabled:

    Right-click on ChemDraw.exe (in the install-folder) and set high DPI scaling to be handled by the aplication.

    That means on a 4k monitor, ChemDraw 16 is borderline unusable! It is completely ridiculous that ChemDraw still does not support high DPI displays!

    I could understand that 4k monitors were not supported a couple of years ago, but high DPI displays are becoming standard nowadays!

    Working with ChemDraw 16 on my 27" 4k Monitor is very exhausting and I have students which simply cannot use ChemDraw on their Laptop because of this!

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  • The Customer

    I also have this problem.

    The "work-round" I have found is to place a full stop somewhere to the bottom right of the figure. This effectively expands the copy frame and with a bit of fiddling it's possible to get the figure to appear correctly in WORD/PowerPoint.

    It's far from ideal and Cambridgesoft/Microsoft really need to fix this urgently, but at least it's possible to continue using ChemDraw while we wait for a fix.

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  • The Customer

    I am still having this issue, it is making work very difficult. Has this been resolved?

    Thanks in advance

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  • The Customer

    I have the same problem and it makes ChemDraw essentially unusable. I wrote to the support and after 6 rounds of back-and-forth emails, there is still no solution. Will send an update if one is found.

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  • The Customer

    Update: installing the latest Windows 10 update (released Apr 10 2018) solved the problem for me.

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  • The Customer

    Is anyone still having this problem or have someone found a workaround, since the update of windows didn't solved it for me. Just startede using the chemdraw16 on a high DPI high res screen which need a workaroung in order to see the icon larger. Could this bee the reason since 1/4 of the picture is only showed ? I hope its approved to post inside other people post about the same problem.

    NKN

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  • The Customer

    You can try the workaround steps present in the following FAQ:

    http://www.cambridgesoft.com/support/DesktopSupport/KnowledgeBase/FAQ/details/Default.aspx?TechNote=3606&KBCats=2&KBTopics=9999&KBOS=9999

    If, after editing or copy/paste part of the structure is cut off in the upper left side of the box, the following FAQ may address your issue:

    http://www.cambridgesoft.com/support/DesktopSupport/KnowledgeBase/FAQ/details/Default.aspx?TechNote=1124&KBCats=2&KBTopics=9999&KBOS=Win

    If you still run in to any problems, please visit http://www.cambridgesoft.com/contact/support/ to submit a ticket along with the sample document, to get assistance from the PerkinElmer Technical Support Team.

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  • The Customer

    I changed the DPI on the exe file and started to work.. thanks for the heads ups!

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