Chemdraw 19 - pasting to word issues

The Customer

• March 22, 2020 18:08

I have recently installed Chemdraw 19. But when I want to copy the structures to word, word freezes and a dialogue window pops up saying: There was a problem with word. The structure finally ends up in word, but only as an image not editable anymore. I am running 365Office. Thank for advice

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  The Customer

  • March 22, 2020 21:46

  We are not sure about your MS Office Word version.Also not sure it is for Mac OSX or Windows.
  
  Please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team
  
  Also please provide us the sample documents with those structure which are not behaving properly , so that we can reproduce the problem here.

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  The Customer

  • April 22, 2020 13:57

  I have the same issue. I am currently runnign a freshly installed 19.1 ChemDraw alongwith uptodate Microsoft Office 365. When I was using V17 there was no such a problem. Please watch the vide provided by link.

  Error Video: https://streamable.com/xx1ysl

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  The Customer

  • April 23, 2020 10:47

  Originally posted by: alatariel I have the same issue. I am currently runnign a freshly installed 19.1 ChemDraw alongwith uptodate Microsoft Office 365. When I was using V17 there was no such a problem. Please watch the vide provided by link. Error Video: https://streamable.com/xx1ysl

  Since the problem is specific to your environment or installation, we recommend to visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team

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