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ChemDraw can't locate item folder



  • The Customer

    Assuming you have ChemBioOffice Ultra 2010 suite (v12) for Windows and trying to launch ChemBioDraw Ultra 12.0.x or ChemDraw 12.0.x application on your Windows machine. If so, default location is

    For Windows XP:
    “C:\Documents and Settings\All Users\Application Data\CambridgeSoft\ChemOffice2010\ChemDraw\ChemDraw Items”

    For Windows Vista and Windows 7
    C:\Program Data\CambridgeSoft\ChemOffice2010\ChemDraw\ChemDraw Items”

    Launch ChemBioDraw/ChemDraw application, it will ask you point the ChemDraw Items folder, just browse to the above location and click the OK button.

  • The Customer

    First of all, thank-you very much for your help.

    My laptop is using Windos 8.1, so I suppose I have to use the settings for Windows 7 (usually when a program is compatible with a version of Windows, it is also with the following ones).

    I created the ChemDraw Item folder inside the ChemDraw one, but the program is not able to recognize it, probably some file is missing: I suppose a problem occurred during the file trasfert or the download, so I have to download it again.

    I am going to do it in a while and see what's happening.

  • The Customer

    ChemBioOffice Ultra 2010 is not compatible on Window 8.1.

    Please note that versions prior to 14 is not supported on Windows 8.1. You will find more information about the supported Operating System from the following link.

    Also E-Notebook is not supported on Windows 8 as well as Windows 8.1, so we recommend to use a supported OS.

  • The Customer

    Hello, we've been using Biovia Draw and ChemSketch for our intern projects (I'm a PhD student at Sofia University in Bulgaria) and occasionally ChemDraw. Is it possible to install ChemBioDraw Ultra 12 on Windows 10?

    I have just checked the Site Subscription list for a free educational usage and my university is not listed there.

    Site Subscription listing of the academic PerkinElmer Download Center to do my chemistry homework


  • The Customer

    ChemBioDraw Ultra 12.0 not compatible on Windows 10; the highest compatible OS for ChemBioDraw Ultra 12.0 is Windows 7 , which no longer supported by Microsoft as well as our support.

    Please note versions prior to 15.1 are not compatible on Windows 10


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