ChemDraw 16 Mac does neither open .cdx nor .sdf files

The Customer

• March 27, 2020 19:04

Hi, my ChemDraw 16 Mac does not open .cdx or .sdf files after I followed advice from the Cambridgesoft support group to fix another issue with my ChemDraw and Catalina (freezing on saving). I followed this advice:

http://informatics.perkinelmer.com/Support/KnowledgeBase/details/Default?TechNote=3529

Any help would be appreciated.

0

• 

  The Customer

  • March 30, 2020 21:52

  ChemDraw 16.0 not compatible on Mac OSX 10.15.x Also versions prior to 19.0 are not supported with Mac OSX 10.15.x
  
  Please find the supported Mac OSX for ChemDraw v16.0 - 19.0
  
  v16.0 - Mac OSX 10.10.x, Mac OSX 10.11.x and Mac OSX 10.12.x
  v17.0 - Mac OSX 10.12.x and Mac OSX 10.13.x
  v18.x - Mac OSX 10.13.x and Mac OSX 10.14..x
  v19.x - Mac OSX 10.13.x, Mac OSX 10.14.x and Mac OSX 10.15.x

  So we recommend to retest the problem with v19.0.

  If you still run in to any problem, please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team

  0

Please sign in to leave a comment.