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ChemDraw Editing in MS Office 2021 not working on Windows 11

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4 comments

  • Raja RNA

    The current version update is ChemDraw 20.1.1.125, which is not qualified with MS Office 2021. You will find the System Requirement page from the following FAQ

    http://informatics.perkinelmer.com/Support/KnowledgeBase/details/Default.aspx?TechNote=13386

    Even though ChemDraw 20.1.1.125 is not officially supported we are not aware of any major OLE editing issue with Word 2021. 

    What is your exact version of ChemDraw? You can get that in the following way.
    1. Open ChemDraw 
    2. Go to the Help menu and choose the “About ChemDraw,,,,”
    3. This will open up another window containing information like level, version, etc.

    Which one do you have MS Office 2021 (32 bit) or MS Office 2021 (64 bit)? You can get that in the following way.
    1. Launch Excel and open a New Excel Worksheet then select "Account" from the File menu
    2. Then click on the "About Excel" button. You will find the exact version information as well as the 32-bit or 64-bit version.

    Can you please provide the exact version of your Windows 11?

    Please go to the Start menu, right-click and choose Run. Type winver and then click OK.

    (you will get a dialog box as in the attached Windows version.jpg) and provide your Windows version. It would be nice if you provide the screenshot of that Windows version dialog after running the winver command.

     

    1
  • J R

    Thank you for your following up though I have already solved the problem.

    The exact versions of my programs are:

    ChemDraw 20.0.0.41 MS Office 2021 (64 bit) ver.2112 Windows 11 Professional ver.21H2

    The solution I used was to edit certain registry values of ChemDraw located in HKEY_CLASSES_ROOT\CLSID\{41BA6D21-A02E-11CE-8FD9-0020AFD1F20C}. For instance, the value of LocalServer was altered from C:\Program Files\PerkinElmerInformatics\ChemOffice2020\ChemDraw\ChemDraw.exe to C:\Program Files (x86)\PerkinElmerInformatics\ChemOffice2020\ChemDraw\ChemDraw.exe. And this solved my problem perfectly. I thought this might be a consistent problem of Chemdraw for one of my classmates encountered the same problem, and I saw another man with other versions of programs having the problem as well (https://www.bilibili.com/video/BV1eq4y167HZ/ in Chinese).

    Best wishes,

    0
  • Raja RNA

    Thank you for the information. Glad to hear that you are able to perform the OLE editing

    You have ChemDraw 20.0.0.41, after this version we have released three updates and the current one is v20.1.1.125, so we recommend to upgrade to ChemDraw 20.1.1.125; we have fixed number of issues (eg. Performance issue created by Windows update, OLE editing issues with MS Office etc).

    Incidentally from v18.x we have two different version of ChemDraw (32-bit and 64-bit); to support 32-bit and 64-bit MS Office. The regisry location you have altered to open the default ChemDraw application (32-bit instead of 64-bit).

    Since you have 64-bit MS Office we recommend to launch and use 64-bit ChemDraw present in the following location. You can create a shortcut on your Desktop.
    C:\Program Files\PerkinElmerInformatics\ChemOffice2020\ChemDraw

    Assuming you tried to use the 32 bit ChemDraw shortcut present in you Windows Start menu and hence changing the registry values to open 32 bit ChemDraw for OLE editing solved your problem.

    0
  • Elias Greene

    The current version update is ChemDraw 20.1.1.125, which is not qualified with MS Office 2021. You will find the System Requirement page from the following FAQ

    http://informatics.perkinelmer.com/Support/KnowledgeBase/details/Default.aspx?TechNote=13386fireboy and watergirl

    Even though ChemDraw 20.1.1.125 is not officially supported we are not aware of any major OLE editing issue with Word 2021. 

    What is your exact version of ChemDraw? You can get that in the following way.
    1. Open ChemDraw 
    2. Go to the Help menu and choose the “About ChemDraw,,,,”
    3. This will open up another window containing information like level, version, etc.

    Which one do you have MS Office 2021 (32 bit) or MS Office 2021 (64 bit)? You can get that in the following way.
    1. Launch Excel and open a New Excel Worksheet then select "Account" from the File menu
    2. Then click on the "About Excel" button. You will find the exact version information as well as the 32-bit or 64-bit version.

    Can you please provide the exact version of your Windows 11?

    Please go to the Start menu, right-click and choose Run. Type winver and then click OK.

    (you will get a dialog box as in the attached Windows version.jpg) and provide your Windows version. It would be nice if you provide the screenshot of that Windows version dialog after running the winver command.

    It worked. Thank for your reply.

    0

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