Juan Ortega
- Total activity 61
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Activity overview
Latest activity by Juan Ortega-
Juan Ortega commented,
Official comment Hi Lily, As you can see on previous note, the issue reported was not a compatibility issue. We are working on supporting (and providing) Python 3.9 on a future release of the ChemOffice. Can you pr...
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Juan Ortega commented,
Official comment Hi, Does this issue only occur with some structures in your case? Or does it happen regardless of the structure? I just tested drawing a benzene ring and added a single bond (line) to it, and the P...
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Juan Ortega commented,
Official comment Hi, It is likely that changes made to the latest version of Adobe Illustrator are no longer compatible with the files created in ChemDraw. This is weird as the format for PDF is standard and if th...
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Juan Ortega commented,
Official comment Hi! The blocked content often is configured by your Exchange Admin Server. If that is the case, contact your email admin and find out if they can unblock this for you. There is nothing you can cha...
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Juan Ortega created an article,
How do I use or enable the Search option in ChemDraw for Excel?
Keywords: ChemDraw for Excel, Search, Greyed out, List, Database Details: The ChemDraw for Excel option is only available if you have a ChemDraw Professional or ChemOffice license. You also need t...
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Juan Ortega commented,
Official comment Hi, Please proceed to our support page and submit a ticket with a sample file, the expected behavior and the actual results you receive after saving the files. This way we can determine if the beha...
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Juan Ortega commented,
Official comment Hi, In order to request assistance with your Applescript code, you will need to reach out to the manufacturer of that software, as it is beyond the scope of support for ChemDraw/ChemOffice. Any mol...
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Juan Ortega created an article,
I can’t Login or Sign up to download my software
If you are having problems or getting errors when logging in, signing up, or creating an account, so you can download the software to reinstall or install it (for any of ChemDraw, ChemOffice or TIB...
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Juan Ortega created an article,
ChemDraw or ChemOffice Activation and Downloads
This article covers a number of different topics for users having problems when trying to activate or download ChemDraw (formerly ChemBioDraw) or ChemOffice. Topics include: Activation errors for...
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Juan Ortega commented,
Official comment Hi, The instructions for silent installation on Site Subscription licenses are found on the ChemDraw Activation Process Document (Admin). If you have a site license and do not have this document, p...