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  1. PerkinElmer
  2. Knowledgebase
  3. ChemDraw & ChemOffice+ Products

ChemDraw & ChemOffice+ Products

Knowledgebase for ChemDraw, and the ChemOffice+ family of products, such as Chem3D, ChemFinder, ChemDraw for Excel, etc.

  • I can't download the ChemDraw/ChemOffice that was purchased for me by our purchasing team.
  • "Activation limit reached" or "Activation ID copies exceeds available copies" error when trying to activate ChemDraw on a new computer.
  • How to disable the ChemDraw Cloud menu item within the ChemDraw application?
  • How can I change the size of the ChemDraw Crosshair grid?
  • Why the Enhanced Stereochemistry marker changes from or1 to &1 when exporting as an SDFile from ChemDraw for Excel?
  • Times New Roman fonts change to Helvetica in recent versions of MacOS
  • Unable to edit structure present in the ChemOffice worksheet created using prior version
  • Cannot access the PerkinElmer Download Center and receive an error “Not able to initialize user. Please contact system administrator.”
  • While using the Hotkey '0' ,ChemDraw 21.0 creates a bond with twice the length while the hotspot is over the ring
  • Why recent versions of ChemDraw do not recognize salts?
  • ChemDraw Download Error: No products are available for download at this time.
  • I get an access denied error when trying to use the ChemACX Explorer Add-in in ChemDraw
  • How do I prevent the hardware acceleration prompt in Chem3D from appearing every time I launch the software?
  • My ChemDraw activation fails with a general communication error
  • I am not able to edit my ChemDraw files on Mac as they appear locked and I can only use the duplicate option.
  • Unable to Integrate current update of MOPAC 2016 client with Chem3D
  • When installing ChemOffice, which option do I choose for 32-bit or 64-bit ChemScript installation?
  • With ChemDraw v21 being out, why is the new 3MF 3D option greyed out?
  • The Copy as 3MF is not enabled even after selecting the structure in my ChemDraw 21.x
  • When the structure flips horizontal and vertical the stereochemistry of structure also changes from S to R, and vice versa.
  • I bought a copy of ChemDraw off of eBay and need an activation code.
  • Can I sell my ChemDraw software on eBay, or any other online shopping site?
  • How the N2S and S2N functions generate the Structure or Name, respectively.
  • Is ChemDraw compatible with Google Docs or Slides?
  • How do I view all my support tickets?
  • How can a ChemDraw/Spotfire license admin add users to the Download Center?
  • How do I access Signals Notebook through my institutional site license for ChemOffice+?
  • I need assistance with MNova Activation/Installation
  • I get this error while trying download ChemDraw through the PerkinElmer download center portal "unspecified error occurred while attempting to search for download packages or files"
  • How do I reset my password in the PerkinElmer download center portal?
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